Effective Date: 1st January 2024
Who We Are
Welcome to Instant Physio. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, https://
Information We Collect
We collect and process personal data for various purposes, including providing our services, improving the website, and communicating with you.
1. Cookies
We use cookies to improve your experience on our website. A cookie is a small text file that is stored on your device when you visit a website. Cookies help us remember your preferences and understand how you interact with our site, allowing us to improve your experience.
- Essential Cookies: These cookies are necessary for the website to function properly, such as remembering your session or preferences during your visit.
- Analytical Cookies: These cookies help us understand how visitors use our site, such as which pages are most popular, and enable us to improve its functionality.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect the performance and usability of the website.
To learn more about how we use cookies, see our https://instantphysio.co.uk/
How We Use Your Data
We may use your data for the following purposes:
- Providing Services: To schedule and manage appointments, communicate with you regarding your treatment, and provide other physiotherapy services.
- Improving Our Website: To analyse how visitors interact with our website so we can enhance the user experience.
- Marketing Communications: With your consent, we may send you information about our services, offers, or news related to physiotherapy. You can opt out of these communications at any time.
- Legal Obligations: To comply with legal obligations, such as maintaining records for health and safety or regulatory purposes.
Legal Basis for Processing
We process personal data under the following legal bases:
- Your Consent: When you voluntarily provide personal data, such as when you submit an enquiry or book an appointment.
- Legitimate Interest: For improving our services, website functionality, and user experience.
- Contractual Necessity: To fulfil our obligations to provide services you have requested, such as booking and managing your appointments.
- Legal Obligation: To comply with legal requirements.
Who We Share Your Data With
We will never sell your personal data to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers (e.g., IT or hosting services) to help us deliver our services.
- Legal Requirements: We may disclose your data if required to comply with legal obligations or in response to valid legal requests (e.g., by regulatory bodies or law enforcement).
How Long We Retain Your Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
For example:
- Patient Records: We retain health and treatment records for a specified period in compliance with legal and regulatory requirements related to healthcare services.
Your Data Rights
Under the UK GDPR, you have several rights concerning your personal data:
- Access: You can request access to the personal data we hold about you.
- Rectification: You have the right to correct any inaccuracies in your personal data.
- Erasure: You may request the deletion of your personal data unless we are required to retain it for legal reasons.
- Restriction: You can request that we limit how we process your data in certain circumstances.
- Portability: You have the right to request that we transfer your data to another service provider.
- Objection: You can object to the processing of your personal data where it is based on legitimate interests.
To exercise these rights, please contact us at 020 3488 2698.
How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. This includes using secure servers, encryption, and limiting access to personal data to authorised personnel only.
Where Your Data Is Sent
In some cases, your personal data may be transferred outside the UK or European Economic Area (EEA) to ensure our services operate efficiently. If we transfer your data internationally, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or other lawful mechanisms as required by the UK GDPR.
Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any significant changes will be communicated to users via our website or by direct communication, where appropriate.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Instant Physio
261 Balham High Road, SW17 7BD
hello@instantphysio.co.uk
020 3488 2698